Get in Touch

Questions about InfoMuck? We're here to help.

Send us a message

Direct Contact

📧

General Inquiries

hello@infomuck.com

🛠️

Technical Support

support@infomuck.com

🏢

Enterprise Sales

sales@infomuck.com

📰

Press & Media

press@infomuck.com

Headquarters

InfoMuck Intelligence Services
1200 Pennsylvania Avenue NW
Washington, D.C. 20004
United States

Office Hours

Support: 24/7 via email
Phone: Mon-Fri, 9AM-6PM ET
Enterprise: By appointment

Need immediate help?

Check our documentation for API questions, or view pricing & plans.

Contact Channels

Choose the channel that best matches your inquiry. Each department is staffed by specialists who understand your specific needs.

Email Support

support@infomuck.com

Our general support team handles account questions, billing inquiries, subscription management, feature requests, and any issues related to your InfoMuck experience. Whether you need help navigating the platform, understanding your briefing settings, or troubleshooting delivery problems, the support team is your first point of contact.

Enterprise Hotline

sales@infomuck.com

The enterprise sales team works with organizations that need custom intelligence solutions, volume licensing, dedicated account management, on-site onboarding, or service-level agreements. If your team has 5 or more users, or you require custom data retention, compliance configurations, or private deployments, this is the right channel.

API Technical Support

api@infomuck.com

Our API engineering team assists developers integrating InfoMuck intelligence into their own applications and workflows. This includes help with authentication, endpoint configuration, webhook setup, rate limit questions, data format specifications, and troubleshooting integration issues with platforms like Slack, Jira, or custom dashboards.

Response Time Expectations

We hold ourselves to clear, measurable response time standards across all support tiers. Here is what you can expect depending on your inquiry type and plan level.

Inquiry Type	Target Response Time	Details
General Inquiries	Within 24 hours	Account questions, billing, feature requests, and general platform help. Responses are prioritized during business hours (Mon-Fri, 9 AM-6 PM ET).
Enterprise Support	Within 4 hours	Dedicated account manager response for enterprise clients. Includes custom integrations, pipeline configuration assistance, and compliance-related requests.
Critical Issues	Within 1 hour	Service outages, data delivery failures, security incidents, and API downtime. Critical issues are escalated immediately to on-call engineering staff, 24/7.
API Technical Support	Within 4 hours	Integration troubleshooting, webhook debugging, authentication issues, and endpoint configuration. Engineering team available during extended business hours.

What to Expect When You Reach Out

Acknowledgment

Every message receives an automated confirmation within minutes so you know your inquiry has been received. Our support team reviews all incoming messages during business hours and prioritizes by urgency and topic.

Response

General inquiries receive a personal reply within 24 hours on business days. Technical support tickets are typically resolved within 4 hours. Enterprise and partnership inquiries are routed directly to a dedicated account manager.

Follow-Up

For complex requests, we schedule a follow-up call or send a detailed written response. We never close a ticket until you confirm the issue is resolved. Our goal is to make every interaction substantive and useful.

Enterprise Support

Enterprise clients receive a dedicated support experience designed for organizations that depend on InfoMuck for mission-critical intelligence. When you subscribe to an enterprise plan, you are assigned a named account manager who understands your organization's priorities, pipeline configurations, and reporting requirements.

Enterprise support includes priority response times (under 2 hours for critical issues), quarterly business reviews to optimize your intelligence workflows, and direct access to our engineering team for custom integration work. We also offer on-site onboarding sessions for teams of 10 or more, ensuring that every user in your organization knows how to get maximum value from the platform.

If your organization requires a service-level agreement, custom data retention policies, or deployment within your own infrastructure, contact sales@infomuck.com to discuss your requirements.

Frequently Asked Questions

How quickly will I hear back after submitting a message?

General inquiries receive a personal reply within 24 hours on business days. Technical support requests are typically resolved within 4 hours. Enterprise clients with dedicated account managers can expect responses within 2 hours for critical issues.

What are your support hours?

Email support is available 24/7 -- messages received outside of business hours are queued and addressed first thing the next business day. Phone support is available Monday through Friday, 9 AM to 6 PM Eastern Time. Enterprise clients may arrange extended or after-hours support as part of their service agreement.

How do I report a technical issue or bug?

Send a detailed description of the issue to support@infomuck.com, including any error messages, the browser or device you are using, and steps to reproduce the problem. Screenshots are always helpful. Our engineering team triages all bug reports within one business day.

Can I schedule a demo or consultation before subscribing?

Absolutely. We offer complimentary 30-minute consultations where we walk through the platform, discuss your specific intelligence needs, and recommend the best plan for your team. Email sales@infomuck.com or select "Team & Enterprise" in the contact form above.

Related Resources

Explore more from InfoMuck